Before submitting your Repair Request, please use the following Guide and Tips to avoid any unnecessary call outs.

No Power
Have you contacted your electricity supplier? There may be a fault in the street.
Have you checked if the Safety Switch has been tripped? If so, reset the switch.
If it trips again unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliance is located. If you have a fuse box check this for a blown fuse.

Lights not working
Check power or fuse box. Ensure the power is on and the Safety Switch has not been tripped.
Have you replaced the light bulb?

Kitchen/Bathroom sink blocked
Have you tried using some Drano to try and free the blockage?
Have you tried pouring boiling water down the sink to free up old soap and hair?

Foul odour emitting from floor waste grate
Have you tried pouring boiling water and a little detergent down the floor waste grate? By doing this you will replace the stagnant water in the S-bend. Usually 2-3 litres are enough.

Oven Not Working
Have you checked that the power isolation switch is turned on? Typically this can be found on the kitchen splash back wall.
Have you set the clock on the display? Some ovens will not work unless the clock has been set.

Cook top not working
Gas – Have you checked the connections to make sure they are not loose or dirty? Sometimes pulling the element out and cleaning can fix the problem.
Electric – Check if power is connected or check power box for tripped switch or blown fuse.

Garbage Disposal/Insinkerator is not working
Is it turned on at the switch under the sink?
Have you attempted to push the reset button? This button is located under the unit and is usually coloured red.

Dryer not working
Is the power on?
Have you checked that you have not overloaded?
Have you checked the red reset button?
Have you checked the lint filter is clean? This should be done after each us

Should you have an emergency repair after operating hours please contact the following:

Electrician: A1 Electrical                     0403 399 521
Plumber: Doumit’s Plumbing             0418 202 780
Plumber: Richie’s Plumbing               0404 488 484
Locksmith: All Safe Locksmith           0413 824 442

These tradespeople should only be contacted in the event of an emergency repair. Clause 17 of your lease agreement outlines an emergency repair as the following:
17.1 a burst hot water system
17.2 a blocked or broken lavatory system
17.3 a serious roof leak
17.4 a gas leak
17.5 a dangerous electrical fault
17.6 flooding or serious flood damage
17.7 serious storm or fire damage
17.8 a failure or breakdown of the gas, electricity or water supply
to the premises
17.9 a failure of breakdown of any essential service on the
premises for hot water, cooking, heating or laundering

Should the repair not be an emergency, all charges will be forwarded to the tenant.

Other important numbers:
SES: 132 500
INTEGRAL: 131 003
AGL: 131 245